Cutting-edge remote technology for reliable technical assistance.
Beyond the installation, we champion proactive maintenance, support and system care to minimising potential downtimes.
Our support paradigms include:
- Tailored Support Packages post-system commissioning.
- Remote Support via our AAA Command Centre for system setup, upgrades, and troubleshooting.
- Emergency response
We take the guesswork out of system maintenance by ensuring that post-project, we support and maintain your system to ensure your system remains compliant and protected from interruptions.
At ATP we have a variety of support options to suit your needs:
Preventative Support & Maintenance Packages:
A preventative maintenance schedule reduces the likelihood and impact of unplanned downtime.
We create a custom, preventative maintenance solution following system commission. This is a unique package of support hours to bolster your maintenance needs with access to priority after-hours support.
Contact us to find out more about our Support Packages.
Remote Support:
Our advanced remote support capabilities ensure uninterrupted service to you and your team, eliminating the need for on-site visits.
Through our Access All Areas (AAA) Command Centre, we can remotely handle setup, implementation, system queries, upgrades, and more. With the right infrastructure on your end, we’re also equipped to actively engage with your on-site systems.
For remote assistance or if you lack in-house expertise for any challenges, reach out. An ATP technician, proficient in our digital solutions, will promptly assist you.
Emergency Support:
For emergency support please contact us directly on +61 (0)8 9479 1266 (Option 4) or email us at sales@atpsolutions.co
Log a Support Ticket with us:
To create a new support ticket, use the form below and select a priority status:
P1 – 2 – 4 hours
P2 – 4 – 8 hours
P3 – 1 business day
P4 – 2 business days
To check the status of existing tickets, click here.
Our Support & Maintenance policy can be found here.
At ATP protecting your people and your assets is our priority. Ongoing support and recommendations around continuous system improvement are just part of the deal when it comes to partnering with us at ATP. Our priority is ensuring our clients are well looked after from the moment we meet.
Should you require technical support of any kind, please do not hesitate to be in touch.
